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Cake Size & Ordering Information

Cake Size Guide
Our cakes are available in several different sizes.

  • BabyCake (4") Cuts into 2-3 portions
  • Small (6") Cuts into 8-10 portions
  • Medium (8") Cuts into 10-12 portions
  • Large (10") Cuts into 12-16 portions
  • X-Large (12") Cuts up to 30 small portions

This is meant as a rough guide only, and largely depends on the person cutting!

Ordering & Delivery Information
All orders are scheduled to be baked once we have received your order and collection date. We ask for a minimum of 4 days notice, we are unable to accept orders needed for next day delivery.

The contact email is cake@victoriayum.com should you want to drop us a line ahead of your order being placed.

Collection
Collection is from our Hackney Wick bakery. At the checkout you will select your collection date and an approximate time in which you would like to collect.

Studio 31
86b Mainyard
Wallis Road
London E9 5LN

If you are having problems getting to us you should give us a call on 07476 706060 and we will do our best to help, unfortunately we cannot offer a refund on orders placed but not collected.

Payment
Payment is made at the time of ordering.

How long are the cakes goof for?
We bake using all natural ingredients, we do not use preservatives. We always detail guidelines on how to get the most out of your cakes; this is attached along with allergy & ingredient information on the box of each cake.

The products ordered are fresh on the day of delivery to or collection by you and will remain at their best for a further 24hours if kept by you at an ambient temperature in an airtight container.

Products placed in a fridge or a freezer or kept longer than we recommend are so kept at your own risk and we are not liable for any deterioration of the products in these circumstances. We use lots of fresh fruit to decorate our cakes, and try and use only fruits in season. The life of fresh berries can be shorter than the life of the actual cake, we avoid using berries in warmer months to preserve the life of the cake.

Failed Collections
Products which were due to be collected by you on an appointed day, may be placed by us in our fridges overnight to comply with Food Safety legislation. Accordingly these Products cannot be kept by us at an ambient temperature and may therefor deteriorate.

Returns Policy
We do hope that you will be pleased with your purchase. However, if you are dissatisfied please notify our kitchen immediately cake@victoriayum.com and we will try to resolve the issue.

In the case of damaged or imperfect goods you must retain the products and all packaging for inspection by us, we will arrange collection on the day, we cannot issue refunds on orders that we have not been given the chance to retrieve and inspect.

Under no circumstances will we be liable to you in respect of any complaint concerning any aspect of any product which is not raised by you within 24 hours of collection by you.

Product Information 
All of our products are made by hand finished on the day, the final product will vary every time. Please bear in mind that the images on our website are for display purpose only and are not fully representative of the end product.